Behind the scenes at D&R Rustics
Peek behind the scenes and discover the magic in our workshop. Unveiling the secrets of how we craft your order from start to finish, right to your doorstep.
PAYMENTS
We take payments via the following:
- Credit / Debit card
- Over the phone
- Invoice can be emailed and paid via card
- Cash on delivery
- Payment plan arranged by ourselves
- Klarna
- Payment on delivery available
Yes we accept bank transfer payments. If you would like to use this payment method, please get in touch via the Live Chat so we can get your order placed.
It is 100% safe, we use the Shopify platform which uses advanced encryption and cutting-edge Secure Sockets Layer. Your information will be protected from any unauthorized usage, and remain confidential. Our
staff also follows the best practice to protect all your personal and payment information.
If you are wanting a refund, please get in touch with us on the live chat or click here and we shall get things processed.
Yes we can accept PayPal on request.
Cash is accepted, although we prefer to keep all transactions on file. If you are wanting to pay if we deliver personally then we can take payment on the day.
Yes!
- A mutual agreement, between us and you.
- No Credit Checks
- Options to pay in 2-4 payments
Please note, we are unable to ship items until the final payment has been made.
Alternatively, if you would like to make payment via Klarna please get in touch.
Yes of course.
We can take a deposit, and the remaining upon completion for bespoke orders. Alternatively, if you're purchasing an item from our shop full payment may be needed.
Get in touch here if you want to know more or send us a message on the 'Live Chat'
SHIPPING
Your order will either be on a 1 day delivery or a 2 day delivery service. You will be notified once dispatched of a date of arrival.
Yes! We can give you a time-frame on the morning of delivery if you contact us we will liaise with the courier and provide you with an ETA.
- We can ship to any country across the world. If you are willing to pay for the delivery charges.
- Northern Ireland - Delivery charges will be applied at checkout
- Scotland - Small delivery charge is applied at checkout for large items
- Mainland UK - Free delivery
If you live anywhere else please do contact us for a none obligation quote
You can track your order via the link sent to you on dispatch email
If you would like to change your delivery address, just log into your account and update your address. Or just drop us a message and we would be more than happy to assist with this.
If your order has past its deadline for delivery, get in touch and we shall track down the item and contact the courier on your behalf to locate the item.
If your item has not been delivered please do get in touch as soon as possible. We shall chase the courier up and if no luck, we shall claim of the courier insurance and get to work to create a new item for you.
Once you have placed an order with us and you have requested for our team to install your item.
We shall then be in touch to let you know a delivery date. Due to this we do our own runs, your delivery will be scheduled but slight delays may occur. Updates shall be provided.
The day before, we shall let you know a rough ETA.
On the day, we shall keep you in the loop of live updates of how we are getting on.
If we have arranged this, please ensure somebody is home as we make special efforts to deliver and install.
Sorry to hear your item has failed its delivery on the date provided.
Please get in touch (here) and we shall liaise with the courier and find out the reason why the delivery failed.
If you are unable to get the day off work or unable to be around, let us know at your earliest convenience so we can arrange an alternative delivery date
Absolutely!
Let us know a date you wish your item to be delivered and we will try and work around you.
Ordering
- Choose the item you want to purchase and select the right quantity and click the add to cart button.
- Go
to cart by clicking the shopping trolley. If your product comes with
bespoke options or you have any comments to make regarding your order
please use the 'Special instructions for seller' text box. - Finalise your purchase by clicking Proceed to Checkout. You can either checkout as guest or register as a new customer.
- The website will then securely lead you to the address and payment page.
- For completely bespoke orders click here to make a bespoke order request.
We have your order form on our production floor within 1-3 days. So please get in touch as soon as possible to avoid disappointment.
If you would like a bespoke order creating from another website or search engine. Please get in touch to discuss and we would be happy to quote you up.
Contact us here
If you want to colour match existing furniture please send us an email: sales@dnrrustics.com with an image of your current furniture.
Or if you know the colour and brand, please leave a note in the additional note section on ordering.
Happy to quote and help out with your specifications and designs.
- Send us a message here
- Chat to us on the 'Live Chat'
- Facebook message us
- Email us
We shall then discuss your requirements.
How do i purchase from there?
- We can create you a private listing
- Send you an invoice
Yes, after ordering you shall receive an email confirmation. The email will provide you with a payment receipt, order confirmation and an order number.
To get in touch please provide your order number
Warranty & Returns
You get 30 days warranty on any items to return
Yes you can return your item as-long as you return within 30 days. Please state the reason why you would like to return the item. Past 30 days we shall have to invoice you the delivery costs of return before refund.
If you have received faulty or damaged goods, please reject the goods with the courier to return on noticing the damage, we will then amend this damage and replace if its excessive.
Didnt reject the goods? Then please send us an image of the damage to (sales@dnrrustics.com) please include your order number. This is a fast and convenient option for you, and may prevent the need for you to send back the item for a physical inspection.
Even if you need to return the item due to a change of mind, please contact us first, as we can arrange return of the item, with the return postage cost deducted from your refund.
If an item needs to be returned due to it being damaged, faulty or for a warranty claim, please contact us first as we may have alternatives. Should we decide it needs to be returned, we will arrange for the item to be returned at our expense
If small cracks (known as shakes) appear on the surface of your furniture, this is quite normal and part of the character of reclaimed wood. It’s nothing to be concerned about but if you would like them to be more subtle simply wax over them which will fill the shakes with wax.
Over time the wax will dry out and the shakes will start to appear again, this is a good indication its waxing time again! Any excessive cracks I.e breaking down the centre of the wood please send over an image to our email to discuss options. But please note, we are not responsible or reliable for any excessive cracks if the items are
directly by the log burner or radiator as this is causing the wood to become more vulnerable.
Have issues? Contact us here
